Complaints

We aim to provide you with a high level of service. However, there may be a time when you feel our service has fallen below the standard you expect. If this is the case and you want to complain we will do our best to try and resolve the situation.

You may contact us as follows:

Email: complaints@yeldeninsurance.gg

Post: The Customer Service Manager,
Yelden Insurance Company Guernsey Limited, 
Suites 1 & 2, Block A, Hirzel Court
St. Peter Port, Guernsey GY1 2NN

Telephone: +44 (0)1481 816466

Whilst we always aim to respond to a complaint as soon as possible, if we are unable to reply fully within 8 weeks we will write to you before this time and advise why we have not been able to offer a final response and how long we expect our investigation to take.

Final Point of Contact:

If you are not satisfied with our final response to your complaint, 

you can refer your complaint to the Channel Islands Financial Ombudsman.

You can contact them at:

Tel: +44 (0)1481 722218
International Tel: +44 1534 748 610
Email: enquiries@ci-fo.org
Post: Channel Islands Financial Ombudsman,
PO Box 114, Jersey, Channel Islands, JE4 9QG